Refund policy

This policy explains refunds for LogMy, operated by LogMy. Our orders are processed by Paddle, our reseller and merchant of record, which issues approved refunds to your original payment method.

Free trial

New workspaces get a 7-day free trial for 1 employee. You don't need a card to start, and you aren't charged when the trial ends.

14-day money-back guarantee

If LogMy isn't right for you, ask for a refund within 14 days of your first subscription payment and we'll refund that payment in full.

After that

• Renewals and later payments generally aren't refundable, including for unused time in a billing period.
• If you cancel, your plan keeps working until the end of the period you paid for, and you won't be charged again.
• If we charged you by mistake, or a problem on our side stopped you using LogMy, contact us and we'll put it right.

Switching plans

When you switch plans, unused time on your current plan is credited. If you move to a cheaper plan, any leftover amount goes to your credit balance and comes off your next charges. It isn't paid back as cash. Settings shows the amount before you confirm.

How to ask for a refund

Email support@logmy.dev from your account email and include your workspace name. You can also contact Paddle through paddle.net using the details on your receipt.

Your legal rights

Nothing in this policy limits any rights you have under the consumer laws that apply to you.

See also our terms of service.